Descripción
Unit Head – Incident & Support VSI TRATON is a group of strong brands with a shared mission: transforming transportation together to create the future of sustainable transport solutions. Within TRATON, we include MAN, Scania, Volkswagen Truck & Bus, and International. As part of a global team of industry experts, you get to think bigger, experience more, and reach further. Together, we have the power to transform transportation – Let’s make a difference together. Find out more: www.traton.com Our values – customer first, respect, team spirit, responsibility, and elimination of waste – are at the heart of everything we do. Role Summary This role is a part of TRATON Group R&D, located in Södertälje, Sweden We are now looking for a Unit Head to lead our global Workshop Suite (tWS) Incident and Support organization. This team plays a critical role in enabling workshops across TRATON’s brands and serves as a key interface between R&D, IT, and workshop operations worldwide. This role offers a unique opportunity to shape and lead a new global support capability for Workshop Suite (tWS) while building a strong network across the organization. You will play a key role in ensuring the success of one of TRATON’s most important digital transformation initiatives. Job Responsibilities Lead, coach, and develop a growing team of Incident Managers and technical specialists within infrastructure support and advanced troubleshooting · Own and continuously improve the global support delivery for the Workshop Suite · Ensure stable and reliable operation of tWS while minimizing disruption to workshop operations worldwide · Establish a proactive and data-driven culture based on monitoring, trend analysis, and preventive actions · Drive efficient incident and problem management, including prevention of recurring issues · Ensure that learnings from incidents and customer feedback are translated into improvements of systems, services, and support processes · Build strong collaboration acros