Director of Luxury Operations & Resident Experience

About the Role This is not a traditional property management role with customer service sprinkled on top; it is a premier hospitality leadership position governing high-rise residential communities. As the head of staff for every Manager of Resident Experience (MRE) across our luxury portfolio, you will define operational excellence, systemize it, teach it, and inspect it relentlessly to ensure standards never slip. We are seeking a luxury operator trained in environments where five-star servic…