L1 Support Technician

1–3 years of experience in Help Desk, Service Desk, Desktop Support, or L1 Technical Support . Strong troubleshooting skills with Windows desktops and laptops. Working knowledge of Microsoft 365, Outlook, Teams, and Microsoft Office applications . Basic knowledge of Active Directory and user/account administration. Basic understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting. Experience working with an IT ticketing or ITSM platform. Good understanding of hardware, p…