Senior Manager, Scam Triage & Prioritisation

AFCA in Sydney is seeking a Senior Manager, Triage, Assessment & Prioritisation to establish and lead the TAP function from launch. You’ll define the operating model, priorities, service standards and assurance framework for scam triage and assessment. As a foundational leader, you’ll build high-performing teams, shape a trauma-informed, customer-centred journey and align resourcing with demand while upholding safety and accountability. J-18808-Ljbffr