Service Desk Team Lead/Tier 3 Engineer

We are looking for an enthusiastic, hands-on IT professional to lead by example on a busy service desk. You will combine Tier 3 technical support with day-to-day team leadership, helping engineers develop while ensuring tickets, service levels and customer expectations are managed effectively. You will spend most of your time resolving complex technical issues remotely and on site, while supporting workload planning, ticket progression and continual service improvement. You will coach Tier 2 en…