Oracle Cloud Support

Key Responsibilities Provide L2/L3 functional support for Oracle HCM Cloud applications. Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines. Perform impact assessment, configuration changes, testing, and deployment of approved enhancements. Support Oracle quarterly release analysis, regression testing, and production deployment activities. Conduct root cause analysis for recurring issues and recommend permanent solutions. Collaborate with business u…