Founders Associate

Responsibilities Own your customer portfolio end-to-end: answer questions, monitor relationship health, drive product adoption, manage renewals, pursue upsell, and prevent churn. Become the expert on your customers’ businesses: understand how they use the product, where they get stuck, which features would transform their operations, and what drives them to stay or leave. Use AI tools (Claude, HubSpot automations, internal prompt libraries) to create leverage in your day-to-day work so you spen…