Group IT Manager

POSITION PURPOSE Responsible for managing and supervising IT operations. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for maintaining service levels of IT service providers by: a. Monitoring and managing service levels within contracted SLA parameters b. Manages Root Cause Analysis (RCA), where applicable tickets have violated their prescribed SLA, ensuring the service provider complies with the necessary remedial action. c. Meeting regularly with IT service provider account m…