Technical Analyst

Requirement: Technical Analyst – Amazon Connect / Conversational AI (Kore.ai) Location: Chicago, IL (Hybrid) Duration: 6 month Rate: $55/hr - $65/hr on c2c Background The client is implementing Amazon Connect as its contact center platform in phases. The first phase goes live in February 2027, and the program will run for the next couple of years. An existing chatbot built on Kore.ai serves the Renters business today. A separate team will rebuild this functionality on the new platform. Before t…