Supervisor Client Service

What does your role entail? As Supervisor, you provide day-to-day leadership to a team of Service Desk representatives. You are responsible for a consistent, high-quality customer experience, effective workload management, and the performance and development of your team. You coordinate daily activities, monitor queues and service levels, and ensure that customer requests are handled accurately and on time. You monitor interactions across the team using approved AI-assisted quality tools, revie…