Descripción
--- base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: Media Operations Coordinator - Technical Support (M/W) --- Media Operations Coordinator \- Technical Support (M/W) ======================================================= For its Technical Support Team, in Sierre (VS), Eversys is looking for a Media Operations Coordinator (M/F). The is a permanent contract reporting to the Technical Support Team Leader. 100% activity rate. Media Operations Coordinator \- Technical Support (M/W) ======================================================= **Key responsibilities:** \> Ticket Triage \& First Response: Support the team by managing the initial triage of incoming tickets, resolving non\-technical requests such as part number identification, documentation, and general information. \> Telemetry \& Asset Administration: Execute the day\-to\-day management of assets within the telemetry system and handle the creation and distribution of customer logins. \> Video Production \& Library Management: Shoot, edit, and organize technical "how\-to" videos, working under the guidance of experienced technicians for technical accuracy. \> Knowledge Base Management: Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current. \> Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows. **What you bring:** \> Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content. \> Mandatory: Experience with video editing software and content management. \> Strong willingness to be work with technical data, clients and colleagues. \> Languages: French C2 and English B2 (written), every other language is an asset. \> IT Skills: Comfortable working with IT tools **Who is Eversys and what do we offer?** We have become a leader in th