Senior Desk Side Support Engineer

Job Summary (List Format): - Provide Level 2 and 3 desk-side support for desktops, laptops, mobile devices, and peripherals, including troubleshooting hardware, software, OS, and connectivity issues. - Support Windows 10/11, Microsoft 365, enterprise productivity tools, and manage incidents/requests using ITSM platforms like ServiceNow. - Deliver workplace and collaboration support for Microsoft Teams, Zoom, Webex, meeting room technologies, AV equipment, and printer infrastructure. - Offer VIP…