Level 2 Support Engineer

Responsibilities: Provide Level 1 and Level 2 technical support to customers remotely and on-site Troubleshoot desktops, laptops, printers, applications, operating systems and connectivity issues Support Microsoft 365 applications, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and user access management Maintain and troubleshoot Windows Server environments, Active Directory, DNS, DHCP, virtualisation and backup systems Diagnose network issues involving LAN, WAN, Wi-Fi, VPNs, firewalls …