Global Spend Customer Care Director - Scale CX Excellence

Perk is seeking a Senior Director of Customer Care Spend to lead the Spend product’s global operations and deliver a 7-star customer experience. You’ll supervise a growing team of in-house and outsourced professionals, design scalable processes, and partner with cross-functional teams to ensure high satisfaction and operational excellence. You will define vision, strategy, and KPIs, owning regional performance and driving improvements in CSAT, SLA, churn, and productivity. J-18808-Ljbffr