Service Desk Analyst

RESPONSIBILITIES: Kforce has a client in Jacksonville, FL that is seeking a Service Desk Analyst for the rollout of next-generation authentication technologies, replacing traditional text message and voice verification methods. In this role, you will deliver multi-channel customer support, guide users through setup and activation procedures, troubleshoot access and authentication challenges, and respond to inquiries related to identity verification solutions such as Okta Verify and Incode. Duti…