Descripción
Our client is an engineering company. Jobomschrijving 1. IT Infrastructure Governance & Strategy Assess business and end-user needs, as well as quality, operational, and security requirements. Translate business requirements into IT solutions and Service Level Agreements (SLAs). Design, maintain, and continuously improve the local IT infrastructure architecture in alignment with business objectives and Group standards. Advise management on IT strategy, technology evolution, infrastructure investments, and risk mitigation. Monitor emerging technologies and recommend improvements to systems, services, and operational efficiency. Ensure compliance with applicable legal, regulatory, licensing, and corporate requirements. 2. User Support & Service Delivery Provide technical support to end-users through telephone, e-mail, remote assistance, and face-to-face interventions. Diagnose and resolve hardware, software, network, and system-related issues. Assist end-users in the effective use of IT equipment, systems, and applications. Deliver user guidance and training when required. Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests. Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests. Document support procedures and maintain an up-to-date knowledge base. 3. Infrastructure Operations & Maintenance Design, implement, operate, and maintain local IT infrastructure including servers, networks, endpoints, and associated services. Ensure the availability, reliability, and performance of IT systems and infrastructure. Manage backup, recovery, monitoring, and business continuity mechanisms. Perform infrastructure updates, upgrades, patch management, and corrective maintenance activities. Maintain accurate technical documentation, inventory records, system configurations, and operational procedures. Ensure the smooth operation of all IT services, including net