Supervisor_Health Telephone Operations

Description Summary : Lead and support a team of Health Benefits Officers (HBO) to ensure member satisfaction, quality assurance, and other performance metrics are met. Duties and Responsibilities: Duties & responsibilities include, but are not limited to the following: Understand and be able to effectively explain FSBP benefits and programs. * Direct supervision of HBO’s, including scheduling, attendance, and reporting. * Handle escalated calls and resolve complex inquiries. * Act as a liaison…