Patient Relation Officer( PRO)

Key Responsibilities A. Patient Interaction & Assistance Welcome and assist patients and their attendants in a polite and professional manner. Understand patient requirements and provide appropriate guidance. Explain hospital services, procedures, facilities, and department locations. Assist patients with OP, IP, diagnostic, billing, pharmacy, insurance, and other service-related queries. Guide patients to the appropriate department or concerned staff member. Support elderly, differently abled,…