Descripción
The following challenges await you: - Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels. - Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals). - Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency. - Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams. - Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement. - Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value. Your profile: - Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership. - Strong understanding of customer processes (sales, service, marketing) - Experience with system integration and cross-module environments - Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform) - Analytical mindset with the ability to translate business needs into scalable solutions - Strong communication skills and a collaborative working style What we offer: - Attractive compensation - strong basic salary