Lead Product Manager – AI-Driven Support & Proactive Experience

Grab is seeking a Lead Product Manager for Grab Support to shape customer support solutions and align with business goals. You will report to the Senior Product Leader and work onsite at the Grab One North Office, driving transformation from reactive to proactive, AI-driven experiences. You will own end-to-end product strategy for support capabilities, partner with engineering to deliver scalable solutions, and guide cross-functional teams to reduce issues through better design and signals. J-1…