Descripción
Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission You will be part of a dynamic team with colleagues across the Netherlands, Denmark, Sweden, Germany and Norway. The Norwegian team, based in Skøyen (Oslo), currently consists of six Customer Service Agents. In this role, you will report to the Team Lead Customer Service. As a 1st Line Customer Service Agent at Mercell, your mission is to deliver outstanding customer support by providing timely, accurate, and professional assistance. As the first point of contact, you will guide customers through product usage, troubleshoot technical issues, and enhance their overall experience. Your role is crucial in fostering customer loyalty, gathering valuable feedback, and collaborating with internal teams to improve our products and services continuously. We see the following qualities as important to thrive and evolve in this role: Strong Communication Skills – Ability to actively listen, clearly convey information, and maintain a professional and customer-focused approach across various communication channels Problem-Solving Mindset – A proactive attitude towards troubleshooting, resolving customer issues efficiently, and escalating when necessary. Adaptability & Product Knowledge – Willingness to learn and keep up with fast pace evolving products, services, and tec