Senior Manager, Casino Guest Experience & Engagement

Job Responsibilities Oversee the deployment and effectiveness of the GEE Team to gather actionable guest feedback. Manage daily GEE operations of gaming areas, ensuring optimal staffing and service delivery. Lead, coach, and mentor direct reports including Guest Engagement Manager, Guest Experience Learning Specialist and Guest Experience Insights Specialist. Conduct performance reviews and manage staff attendance and productivity. Foster a positive and professional team culture through effecti…