Contact Centre Team Leader

What you’ll be doing. As an all-round people leader, you’ll take a hands-on approach to guiding, developing and supporting the team to deliver consistently strong customer outcomes. You’ll set clear expectations, actively manage and elevate individual and team performance through regular coaching, feedback and recognition, and create an environment where people feel supported to grow and succeed. As the trusted go-to escalation point and key day-to-day contact, you’ll provide advice, remove roa…