Technical Support Engineer

About the Company Genesys Cloud Engineer Role Overview The Senior Genesys Cloud Engineer (Managed Services) provides high-tier technical support, proactive maintenance, and continuous optimization for multi-tenant or multi-client Genesys Cloud CX environments. Operating as a senior individual contributor, this role focuses on maintaining strict SLAs, resolving complex incidents, executing service requests, and driving platform stability. Key Responsibilities Own the Ticket Lifecycle: Take charg…