Senior Business Analyst with Unite transformation

Job Description: Role description - Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities. Key responsibilities Conduct impact assessments of upstream UNITE Transformation …