IT Incident & Service Delivery Lead

Boardroom Appointments is seeking an experienced professional to lead incident management in a Durban-based role. You will act as the primary contact for incidents, escalations and updates, driving SLA adherence and coordinating with internal tech teams to ensure accurate communication. You will define process improvements, manage resources for operations, and maintain strong relationships with clients and stakeholders while delivering hands-on technical support and documentation. J-18808-Ljbffr