Team Leader Operations||Immediate Joiner

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear com…