Descripción
What to Expect Please submit your CV in English in order to be considered for the role.This role is available in Manchester, Amsterdam, and Berlin.This is a 12-month fixed-term contract with the possibility of extension.The Installer Support team serves as an escalation point for our network of channel partners who distribute, install and service residential Tesla energy products. We strive to empower our channel partners to provide the best end-customer experience possible, and we are an end point for determining next steps and solutions for many situations.Installer Support Engineering Technicians offer real-time diagnostics and solutions for trained on-site technicians during installation and maintenance of Tesla’s residential solar, storage and home charging energy products. Strong candidates for this role will already have knowledge in the residential energy industry. Applicants should expect to become a subject matter expert (SME) with Tesla’s energy products with the ability to remotely access and troubleshoot equipment.This is an exciting, fast-paced and rewarding role, and a fantastic opportunity to dig deep into our innovative products while collaborating with some of the most talented people in the world! What You’ll Do - Provide top-tier support for live on-site or off-site technical issues regarding residential energy products via phone, chat, email or other channels - Follow best practices in case handling, follow-up, and documenting interactions and work performed with great detail - Become highly knowledgeable in the technical operation and complexities of Tesla’s energy products - Understand and troubleshoot proprietary power electronics systems and their supporting components - Read and understand single-line diagrams as they pertain to PV and storage systems as well as load and meter component placement - Review operational logs in proprietary and non-proprietary applications - Identify trending issues, collect information and report findings to l