Senior Process & Customer Journey Lead (Remote)

ING is seeking a Senior Business Process Expert to lead the design and optimization of Business Banking customer journeys and operational processes. You will work with cross-functional teams across Business, Operations, IT, Risk, Compliance and Legal to implement scalable, compliant solutions that improve customer experiences and drive value. The role emphasizes end-to-end process improvement, data-driven decision making, and close collaboration with multiple stakeholders in a fast-paced, agile…