1820 - Conversational Designer

Conversational Designer - Specialist Location: Edinburgh Rate: 575/day IR35: Inside IR35 Duration: 6 months Role Overview We are looking for an experienced Conversational Designer to support the design of customer-service conversations across the voice channel within a large organisation. The role will focus on designing end-to-end customer journeys across AI, IVR/voice, human agents and escalation , ensuring conversations are natural, effective and aligned to business and customer needs. Key R…