Lead Major Incident & Problem Manager | ITIL & RCA Expert

Tata Consultancy Services Spain in Madrid seeks an experienced IMS Incident - Major Incident & Problem Manager to govern incident management across IMS, ensure SLA compliance and data quality, and coordinate P1/P2 responses. The role requires 5 years of hands-on experience, ITIL and ServiceNow ITSM proficiency, and the ability to lead cross-functional RCA using 5 Whys. The company offers growth opportunities, a permanent contract, and flexible benefits. J-18808-Ljbffr