IT Helpdesk & Support Specialist ( L3)

Job Description: Position Summary We are seeking a motivated and technically skilled IT Helpdesk & Support Specialist to join our growing India-based team. This is a newly created, critical role designed to provide real-time, on-the-ground IT support to all India-based employees Currently, the IT helpdesk function is staffed entirely from the United States, creating a significant time-zone gap that delays support for the corresponding India team and limits our ability to detect and respond to s…