Tech Lead - ServiceNow

Lead requirement workshops with clients, perform fit-gap analysis against out-of-box capabilities, and convert needs into functional specs, user stories, and technical designs. Design and build ServiceNow solutions hands-on, owning technical quality from design to go-live. Own solution estimation, provide sprint planning inputs, and manage deployments, upgrades, and post-production support. Lead and mentor a team of 3–6 developers through task allocation, code reviews, and technical guidance. A…