Assistant Manager – Customer Success (Renewals & Retention)

About the Role We’re looking for an Assistant Manager, Customer Success to own the parent-and-student relationship from onboarding through renewal. This is a retention-first, commercially-minded role: you’ll be the trusted point of contact for a portfolio of families, responsible for keeping students engaged, parents confident, and renewals flowing. Success is measured not by activity but by outcomes — attendance, learning progress, refund prevention, and a renewal rate as per industry standard…