SAFe Business Owner: Agentic Salesforce Contact Center

Carrier is transforming its contact center to a Salesforce-native, agentic operating model. The role leads ROI-focused delivery across AI agents, human-in-the-loop processes, and platform integrations to drive containment, CSAT, and cost-per-contact. You will own KPIs, establish governance, and shepherd the transformation with cross-functional partners, vendors, and operations teams. A Bachelor's degree and deep Salesforce experience are required. J-18808-Ljbffr