Workforce Analyst

The Opportunity We’re looking for an experienced Workforce Management Analyst to support our WFM function. This role covers forecasting, scheduling, and real-time performance Verint experience is essential Key Responsibilities Deliver short-term and 12-week forecasts aligned to demand Develop and maintain interval-level schedules and rosters Ensure rosters are fair, compliant, and aligned to EBA requirements Monitor real-time performance and make intraday adjustments Manage staffing changes (br…