System Administrator - 1500 - Gurgaon

What Youll Do: The Floor Support acts as a subject matter expert in various processes as it relates to dealing with customers on a daily basis, promptly responding to all inquiries over the phone in a courteous and efficient manner and takes necessary follow up actions until the customer issues are fully resolved. Assist team members by answering questions and providing support on customer transactions, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings…