Software Support Engineer

Learning and mastering our products and tools. Interacting with customers independently for resolution of issues. Taking customer feedback and solving queries. Resolution of technical issues reported by customers (L2 and L3 level support). Training customers on our Product. Customer satisfaction and retention. Maintaining proper records of work. Demonstration of the product for a prospective client. Eligibility : Bachelors degree & minimum 2 years relevant experience within the enterprise IT se…