Descripción
WorkNomads is on the hunt for a Genesys Cloud Engineer to join our team! Who We Are: We are building a community where global talent is geographically unleashed, and diversity is celebrated. We champion the freedom of living and working across borders, shaping a nation without a country. Remote engineering services, global impact — expert engineering, design, and business talent in cross-disciplinary project teams. Diversity celebrated — 40+ nationalities, 4 continents, one team. Continuous growth — we invest in you: projects, coliving, community, pushing you beyond what you thought possible. Your mission at WorkNomads: Design, develop, configure and maintain Genesys Cloud CX solutions for production contact center environments. Take technical ownership of Genesys Cloud solutions from requirements and architecture through implementation, testing, deployment and ongoing support. Design and implement IVR, inbound and outbound call flows using Genesys Architect, with a focus on scalable, maintainable and reusable solutions. Design and implement AI-powered IVR and virtual agent solutions, enabling customers to interact with conversational AI through voice and other channels. Design and implement automated and AI-powered outbound campaigns, including predictive/progressive dialing, automated customer outreach, campaign segmentation, call strategies and intelligent follow-up workflows. Work with omnichannel campaign capabilities, including voice, email, SMS and other supported digital communication channels. Architect and configure ACD, routing, queues, skills, users, permissions and contact center workflows according to business and technical requirements. Investigate and resolve complex production issues, providing L2/L3 support where required and taking ownership through to resolution and follow-up. Troubleshoot Genesys Cloud, SIP, RTP, VoIP, DNS and networking issues, working with infrastructure, network and application engineering teams when required. Translate busin