head of customer success in construction fintech

Описание Pillar is building a financial operating system for the construction industry, combining AI, automation, and modern software to address slow, fragmented processes. More than 1,000 construction companies use Pillar to manage their finances, job sites, and documents. Задачи Lead and grow the Customer Success team, whose members report directly to you Own the customer journey after signature, including onboarding, adoption, renewals, and upsell Own net revenue retention and churn, with cl…