ITSM Engineer

GovCIO LLC seeks an ITSM Engineer to modernize IT services for federal agencies. You will design, configure, and optimize ITSM platforms and ITIL processes supporting mission-critical systems. Responsibilities include developing workflows and automations, integrating tools, maintaining CMDB data, and improving incident, problem, and change management. You’ll monitor service KPIs, create dashboards, and drive continuous improvement in a secure, cloud-centric environment. Work in a collaborative,…