Customer Engagement Consultant nib Thrive

About the role This is an 8 month Fixed Term Contract opportunity. As a Customer Engagement Consultant, you’ll deliver personalised, empathetic support to NDIS participants and their representatives across phone, email and digital channels. You’ll be the trusted voice of nib Thrive, guiding participants from onboarding through to day-to-day plan navigation, ensuring every interaction is clear, proactive and solution-focused. This is a role where you’ll make a real difference: helping people und…