Customer Service Team Leader

Lead a busy customer service team across reception, telephone, digital and administrative channels. Oversee front-of-house and regulatory support service delivery. Act as the escalation point for customer queries and complex issues. Manage team performance, rotas, absences and one-to-ones. Coach and support staff to deliver excellent customer service. Monitor workloads, maintain accurate CRM records and ensure service standards are met. Support the team through change and evolving service requi…