Guest Service Agent

– Meet and greet all guests at the front desk. – – Process check-ins and check-outs, assign rooms, and handle payments. – – Manage hotel reservations via phone and email. – – Maintain the lobby area at all times. – – Attend to all guest requests while on duty. – – Assist the duty manager with guest services during your shift. – – Learn essential brand information and present it to guests when needed. – – Answer guest queries and provide suggestions for the local area. – – Handle guest complaint…