Production Support Consultant

Empower Professionals

Grand Central, Manhattan86195 - 86195📅 12/10/2026

Descripción

Role: Application Production Support Consultant Location: NYC, NY (Hybrid) Duration: 12 Months Must have: Application Support Stakeholder Management ITIL Job Description: The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adheren…

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