Director, Client Service Delivery - TPA Facility

The Role This role sits within the Health & Benefits Middle Office team and is responsible for leading the operational implementation, governance and service delivery oversight of WTW’s TPA facility programme. In addition to serving as the primary coordination and escalation point among WTW, insurers and TPAs, the role will drive the programme’s success by ensuring smooth client onboarding and insurer transitions, effective vendor governance, high-quality service delivery, and consistent client…