Help Desk Analyst

Help Desk Analyst Minimum skills and experience: • Minimum 2 years of experience working in a single point of contact help desk • Experience using Jira Service Management Helpdesk application • Familiar with Jira Service Management. • Experience using Genesys Cloud contact center and customer experience platform • Strong customer service skills; telephone etiquette • Great team-oriented interpersonal skill • Great organizational skills • Excellent analytical and problem-solving skills • Strong …