IT Support Analyst

Role purpose To provide efficient first- and second-line technical support across the business, ensuring that user issues are resolved promptly and IT services remain reliable. Key responsibilities Manage, priorities and resolve service desk tickets. Provide first- and second-line support to users remotely and onsite. Troubleshoot hardware, software, network and connectivity issues. Install, configure and maintain laptops, desktops, printers and other IT equipment. Set up user accounts, email, …