Senior Operations Leader: Scale, Strategy & Delivery

Trending Talent is seeking a Senior Operations Manager to drive strategic leadership and oversight across multiple operational units in a Durban-based BPO setting. You will translate goals into execution, oversee KPIs and budgets, and partner with clients and senior leaders to deliver exceptional service. You will mentor Operations Managers and Team Leaders, lead process improvements, and ensure cost-effectiveness while maintaining client satisfaction and high performance. J-18808-Ljbffr