Customer service specialist in the automotive industry with French

Your responsibilities: Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm. Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system. Collaborate with colleagues to enhance the overall customer experience. Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information. Exhibit warmth and enth…